Inbound

We, at Andromeda, understand that customers are the most precious assets and are of paramount importance to a business. As such, we offer high quality, cost-competitive Inbound Call Center Services which are backed by our expertise and state-of-the-art technology and supported by our well-trained dedicated personnel, enabling us to handle high volumes and provide accurate and effective services. You can rest assured about:

1. maximum and consistent satisfaction of your customers
2. customer retention
3. your focus on the core business
4. superior operational efficiencies and performance enhancements

New Customer On-boarding:

Customer acquisition methodologies provide the crucial link betwen advertising and CRM, and facilitate the acquisition of targetted customers. These include:

• Closed loop reporting system: to quantify the effectiveness of various promotional activities.
• Immediate response to prospect's inquiry
• Follow-up for retention
• An effective architecture for organizing and distributing the large volume of leads

Customer Helpdesk:

Our strength in Customer Relationship Management enables speedy, accurate and effective resolution of customers' questions and problems to their satisfaction, thereby helping you nurture your relationship with your valued customers. Services provided are:

• Sales and Support: Order processing, Payment support
• Pre-Sales and After-Sales Services: Information provision, Installation, Troubleshooting, Warranty, Returns.
• Technical Support: Level 1, 2 & 3 services

Churn Management:

Aware of the fact that, in general, the cost of retaining existing customers is much less than that of acquiring new ones, we provide customer services that result in customer satisfaction and delight, reduce voluntary customer churn and defection rate, and thereby strengthen your relationships with your customers.

• Enquiry & Complaint Management: Our highly-trained call center personnel are well-equipped to handle all enquiries related to information about your new and existing products as also all complaints and clarifications.
  • Enquiry handling
  • Dispute resolution
  • Issue resolution
  • Settling claims
• Reward/Loyalty Programs: These help to win over new customers and win back and retain existing customers' interest in your product.

Customer Satisfaction

We offer a range of services that ensure full customer satisfaction on various counts.

• Customer care
• Customer analytics
• Consultative selling
• Customer feedback program
• Multilingual support