Infrastructure and Technology

The architecture for the network within call center infrastructure operates both private and shared networks, provides a balance between redundancy and cost, enables quick deployment, flexibility and customization, and uses relevant technologies for call distribution, 100% recording for tracking and feedback, and quality monitoring.

  • Inbound processes: VOIP & TDM, Analog or Digital
  • Outbound processes: Dialer based dialing, Voice loggers
  • Web-hosted client reporting
  • Integrated outbound communication --web, SMS push & pull, automated announcements, email
  • Quality infrastructure tailored to operations needs, e.g., work spacing, soundproof, CCTV, access control

 

Our guiding principles in this aspect are:

  • Partnering with world leaders in technology: including Avaya and aspect
  • Using highly reliable server technologies
  • Focussing on practical systems and technologies
  • Using only branded & licensed equipment
  • Tailoring infrastructure to meet client and process needs
  • Delivering customized CRM-oriented solutions
 
Design: studionv