People Management

Andromeda's 4-Point employee management program helps create, prepare, maintain and nurture a competent talent pool for best quality service delivery.

Hiring

Use of multiple recruiting agencies, experienced hiring staff, and rigorous recruitment procedures that test personality traits and crucial skills helps identify personnel with potential for high productivity.

Training

Comprehensive orientation & induction program, continuous training in product knowledge, sales and marketing, customer support, helpdesk, soft skills, cross-cultural communication, language, accent and listening skills, and professional acumen, as well as regular testing and refresher courses for skill enhancement and performance improvement help call center professionals acquire and develop specialized skills that suit you needs.

Coaching

Daily coaching and feedback sessions, constant monitoring, regular agent assessment tests, re-training based on performance scores, and linking supervisors' pay to agent performance helps call center personnel maintain and update skills and exceed expected performance levels.

Attrition management

Well-designed target-based incentive programs, monthly reward and recognition programs, cross-training, and career development result in a highly motivated and superior workforce, helps minimize turnover rate, and ensures consistency in performance and service quality.